Anyhoo, they did say on the letter that it could take 8 weeks to be investigated, so i'd almost forgotten about it.
They got back to me today with a form to sign to accept their settlement (they upheld my claim for refund, etc) which I dutifully signed and ran at breakneck speed to the post box!
Not surprised really... when theyre asking am I happy with a settlement of 13000 pounds!! Just got to wait a few weeks for the payment to reach my bank
This isnt a gloat, purely a punch to your kidneys. If youve been mis-sold PPI, think you have, or havent got a clue, then PHONE YOUR BANK!! For the sake of a phonecall you could be slightly (or really lots) better off. DONT bother with these leeches, the companies who'll get it back for you, you can do it yourself WITHOUT lining their pockets.
Do it. BUT be honest. Dont do it to screw the bank over.

This month I shall be mainly drooling over Mille R's