Ebay dispute - what should I do ?

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Fausto
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Ebay dispute - what should I do ?

#1 Post by Fausto » Thu Jun 12, 2008 4:47 pm

It's only a little one but it's pissing me off :smt013

I ordered 3 oil filters from an ebay seller and only received one in the post.
I've been onto him several times over the last 2 weeks via 'contact the seller' but haven't heard a peep.

We're only talking £15 total so it's not the end of the world but I'm not going to let it go just like that.

What would you do ?

P.S. It's P A Motorcycles if you'd like to avoid them in future.
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joecrx
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#2 Post by joecrx » Thu Jun 12, 2008 5:11 pm

Did you use paypal to pay him? If so there is a dispute facility. I have used it before as I got an item that was faulty - it was only £21 but they got my money back.

if hes advertising 3 thats what you should of recieved
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Fausto
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#3 Post by Fausto » Thu Jun 12, 2008 5:30 pm

Yes it was Paypal and it was clearly paid for 3 with a postal discount.
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joecrx
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#4 Post by joecrx » Thu Jun 12, 2008 5:37 pm

the sale of goods act also applies to shops on ebay, i would try to sort it first before leaving a bad feedback they dont like that see link

http://pages.ebay.co.uk/consumer-rights ... ml#scratch

Paypal will want to know the measures you have taken to solve this with the seller. Tell them how many times you've tried to contact him with no response. I don't forsee there being a problem in you getting your money back - I think, even if they can't contact him that you will still get your money back from them.
Last edited by joecrx on Thu Jun 12, 2008 5:40 pm, edited 1 time in total.
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#5 Post by Kwackerz » Thu Jun 12, 2008 5:38 pm

Kill em all.. Let God sort it out..

:smt002

If youre sqeamish, I can do it for a Pint.

Failing that..

I would write to them, stating your Ebay auction number, (print it before it is uncheckable) - Youve got their postal addy and a name.

I'd also contact Ebay and file a complaint on Ebay.

or if you paid by credit card, inform them and ask for a claim on insurance. The goods were unfit by the very nature they werent there..


Failing that we're back to my first offer... :smt002
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#6 Post by BikerGran » Thu Jun 12, 2008 7:38 pm

And in future get your stuff from Wemoto!
The tragedy of old age is not that one is old, but that one is young.
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Fausto
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#7 Post by Fausto » Tue Jun 17, 2008 12:22 pm

Thanks for the advice one and all.

The latest is that I sent another couple of queries and heard nothing so printed off all the relevant details and sent a 'final ultimatum'.

Funnily enough I now have had a response. The usual sorry if communications have gone astray stuff. Still, progress at least.

Unusually for Ebay the seller had already given me glowing feedback :smt005
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joecrx
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#8 Post by joecrx » Tue Jun 17, 2008 2:28 pm

good to see things moving let us know how you get on
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