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Posted: **Sat Jan 15, 2011 7:24 pm**

My daughter's laptop has been attacked/infected/targeted etc by Security Shield - one of those fake 'security alert' links. She's not great with IT issues, neither am I. She's particularly worried that this may affect on-line banking. She's in Oslo, which doesn't make it easy to help her.

Apparently she had to disable some of the AV features to link to the university's netwwork.

I've suggested she asks the Uni IT people for help, and in the meantime suggested she tries this, preferably with someone more knowledgeable on hand to guide her
http://uk.answers.yahoo.com/question/in ... 700AAueMpq.

She'll be back here in two weeks, & says she can manage without internet access (she'll use the Uni computers, or friends', when necessary) until then.

Any suggestions, please?

Posted: **Sat Jan 15, 2011 7:47 pm**

this will work

http://www.bleepingcomputer.com/virus-r ... ity-shield

notice the link is too malwarebytes and rkill again!

anyproblems give me a call

oh - last time i flushed one of these buggers out, i did it twice - the first time in normal mode, second time in safe mode - and physically disconnect from the web!

Posted: **Sat Jan 15, 2011 8:31 pm**

Ok, I've forwarded that to her; many thanks, Pete. Hope you don't mind, I've suggested she gets in touch with you via Facebook message (I don't have your email address) if she gets stuck; you may get a friend request from someone in Oslo with my surname

Posted: **Sun Jan 16, 2011 8:24 am**

heard from mart last night - the above link sorted the problem

may I suggest to folk that probably the key to these problems is not to panic!

secondly, a usb memory stick is a very good idea to have lying around - back when i relied on windoze machines i used to keep one around with certain utilities on it... but i really did that as i used to have porn surfing friends.... some of them had machines that needed sorting very often!

finally, if any one posts up wanting a hand - which please do do btw, it would be helpful if you say what operating system you have.....

Posted: **Sun Jan 16, 2011 1:36 pm**

Don't know about you lot, but my operating system is the first finger on my right hand.