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IT Numptie needs advice please

Posted: Mon Oct 19, 2009 7:22 pm
by MartDude
Had this screen message this evening

Host process for windows servers
Problem - stopped working Date - 18/10/2009 21.17 Status - not reported

Then,

Problem signature
Problem Event Name: APPCRASH
Application Name: svchost.exe
Application Version: 6.0.6001.18000
Application Timestamp: 47918b89
Fault Module Name: dhcpcsvc.DLL
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e03708
Exception Code: c0000005
Exception Offset: 00007ca4
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 2057
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Files that help describe the problem
Version.txt
AppCompat.txt
memory.hdmp
minidump.mdmp

View a temporary copy of these files

Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

IT Numpie . . . continued

Posted: Mon Oct 19, 2009 7:46 pm
by MartDude
Sorry, can't seem to fit all this in one post.

Running Widows Vista

Activated Macaffee free 30-day trial last weekend; have received several automatic updates. Had also downloaded free AVG ant-virus software.

Clicked on 'Check for new solutions' - got ' No new solutions found'

So far, PC, and IE seem to be working OK.

Just checked 'Problem History again - it has now been reported, but still 'no new solutions'

Should I be worrying about this? If so, I'd be really grateful for suggestions please- bearing in mind I a really am an IT numptie.

Posted: Mon Oct 19, 2009 8:02 pm
by Kwackerz
are you running AVG and McAffee at the same time?

Choose one or the other and delete the one you dont choose. 2 Avs can be as bad as No Antivirus, especially where conflicts occur

Posted: Mon Oct 19, 2009 8:05 pm
by D-Rider
Have you had this more than once Mart?

svchost.exe is a host app for services that run from a dll

The dll in this case is dhcpcsvc.DLL and is part of windows. It is the DHCP Client Service. This is used to get your PCs IP address from the DHCP server.

Not sure why it's crashed but if it doesn't keep doing it after you've rebooted the machine then don't worry.

I see you're running Vista - I've never used a Vista machine (and hope I never will) ... it'll be straight to windows 7 from XP for me.

Oh, and don't run 2 Anti virus programs at the same time ... that tends to be bad news ...

Posted: Mon Oct 19, 2009 8:31 pm
by BikerGran
As another IT numptie I can say that I've used the free AVG for years and it's always done the job.

I once installed the Norton antivirus (paid for!) and had to get rid of it cos it caused all sorts of problems.

Posted: Mon Oct 19, 2009 9:33 pm
by Aladinsaneuk
running two anti virus programs at same time will screw your system

delete macafee - avg is more than adequate

Posted: Mon Oct 19, 2009 10:47 pm
by MartDude
:smt023
Thanks ever so, peeps.
This is what I like about RS - expertise generously shared, without the preening so evident on other forums.

Posted: Mon Oct 19, 2009 11:07 pm
by MartDude
D-Rider wrote:Have you had this more than once Mart?
Yes. March and last November. Is that significant?
Everything seems to have behaved itself, though. Must have missed their notifications.

As for the rest of your reply, well, it may as well have been ανοησίες, or even כִּיס הָאֲשָׁכִים . But thanks all the same.

Macaffee now banished. Not sure how I ended up with both av things. :smt017

My tab's behind the bar for all concerned.

Posted: Mon Oct 19, 2009 11:20 pm
by D-Rider
Well, I'd venture that happening with that sort of frequency is what I'd class as a minor irritation and not be particularly bothered by it.

If, for some reason, it gets a lot more frequent or causes you other problems then we'll think again.

Glad I managed to baffle you with bullshit - I had to be able to manage it oneday.

:smt003