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Hey all, so I am going to be picking up the bike on Friday!! Whoop whoop!!

Anyhoooooo I wanted to pick your brains about getting a refund in case I maybe be out of order or wrong.

So I'm not sure if any of you will know the story about me getting my first falco ( I posted a bit abit about it on the other site) I went to look at the first bike (the black one) and it was up @ £1895-ish and put a 100 notes down on it as I liked it and was happy with it. A few days later a guy who was selling another one that I really liked the look of and had more stuff/less miles got in contact with me and I went to look at it. I instantly really wanted this one. What with it costing over £500 less and me liking it more was an added bonus!!

So anyhow I contacted the seller of the black one and told them I no longer wanted that bike (it was two days after) the guy I spoke to said "oh I'll have to get the boss to talk to you as I don't think he will give you a refund" I said well on the receipt you gave me there is nothing about it not being non-refundable nor did any of you tell me otherwise.

Now that was a week ago and I have not heard anything back from them and to be fair I have not tried to contact them as I have been busy myself. Before I got back in contact with them I wanted to ask someone what did they think?

I know its only a £100 and I am already saving more money even if I lose the deposit but £100 is a £100 & these days every penny counts.

What do you think? Grin and bare it? Or demand it back. Not sure I am entitled back to it?


And in the end of the day I am saving money on this other bike anyhow.

Thought please, or if you need any other info let me know. I have done some searching on the next but its all different advice.

IANAL but TC is anyhow as I understand it its you that changed your mind and broke the contract so its down to their goodwill unless you can show there was some error in the description etc on their part ...

I personally would approach it being prepared to compromise ask for goods rather than a refund say you are sorry but you would like to change your mind and woiuld they be happy for you to have a jacket at full retail for example

flatlander wrote:IANAL but TC is anyhow as I understand it its you that changed your mind and broke the contract so its down to their goodwill unless you can show there was some error in the description etc on their part ...

I personally would approach it being prepared to compromise ask for goods rather than a refund say you are sorry but you would like to change your mind and woiuld they be happy for you to have a jacket at full retail for example

I was thinking something along those lines myself but as far as I know they only sell bikes and do work on them so I was thinking of saying you can keep the £100 and put it towards a service/mot.

or...if you want to go down the route of "little white lies"

Tell them you lost your job and really cant afford a bike anymore.....try the sympathy tack !!!!!!!!!!!

Though surely the whole point of a deposit is to secure the bike until payment is made for the rest of it and as a sort of agreement that they won't sell the bike to anyone else. If you back out, don't you just forfeit the deposit to compensate them for not being able to sell it for anyone else?

Seems fair to me

I think it should have been made clear to you that the deposit was non refundable, even though that is usually the case,a deposit secures an item so cannot be sold to another.
Not sure what your legal stance is but if the reciept didnt state you would forfeit your deposit if you backed out of the sale,how could you know you have entered into a contract if nothing is in writing ?
Give CAB a ring or try negotiate the cost against future services

I think that they could technically demand that you pay up for the bike so losing a deposit can be a small price

I would agree with little white lies bit figured if they've been straight ...